Find Your Dream Job
Correspondence Clerks
Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.
Also Known As:
Chargeback Specialist
Claims Correspondence Clerk
Correspondence Clerk
Correspondence Coordinator
Correspondence Representative (Correspondence Rep)
Correspondent
Dispute Resolution Analyst
Dispute Specialist
Office Technician (Office Tech)
Technical Clerk
Wages
Annual wages for Correspondence Clerks in United States
Job Outlook
Below Average
New job opportunities are less likely in the future
United States
2034 Projected Employment
6,500
-6% Change From 2024
Explore File Clerks video
Tasks you might complete in a day.
- Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
- Route correspondence to other departments for reply.
- Prepare records for shipment by certified mail.
- Present clear and concise explanations of governing rules and regulations.
- Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature.
- Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature.
- Maintain files and control records to show correspondence activities.
- Compile data from records to prepare periodic reports.
- Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
- Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
- Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
- Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.
- Confer with company personnel regarding feasibility of complying with writers' requests.
- Ensure that money collected is properly recorded and secured.
- Process orders for goods requested in correspondence.
- Compute costs of records furnished to requesters, and write letters to obtain payment.
- Compile data pertinent to manufacture of special products for customers.
- Type acknowledgment letters to persons sending correspondence.
- Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
- Complete form letters in response to requests or problems identified by correspondence.
Subject areas you may need to master.
- Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
- Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Biology - Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
- Philosophy and Theology - Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
- Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
- Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
- Building and Construction - Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
- Chemistry - Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
- Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
- Design - Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
- Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
- Geography - Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
- Medicine and Dentistry - Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
- Foreign Language - Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
- Fine Arts - Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
- History and Archeology - Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
- Physics - Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
- Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
- Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
- Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Food Production - Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
- Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
- Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
- Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Strengths you may need in this role.
- Equipment Selection - Deciding what kind of tools and equipment are needed to do a job.
- Operations Monitoring - Watching gauges, dials, or display screens to make sure a machine is working.
- Systems Analysis - Figuring out how a system should work and how changes in the future will affect it.
- Troubleshooting - Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
- Management of Financial Resources - Making spending decisions and keeping track of what is spent.
- Monitoring - Keeping track of how well people and/or groups are doing in order to make improvements.
- Time Management - Managing your time and the time of other people.
- Systems Evaluation - Measuring how well a system is working and how to improve it.
- Management of Personnel Resources - Selecting and managing the best workers for a job.
- Speaking - Talking to others.
- Coordination - Changing what is done based on other people's actions.
- Social Perceptiveness - Understanding people's reactions.
- Complex Problem Solving - Noticing a problem and figuring out the best way to solve it.
- Writing - Writing things for co-workers or customers.
- Operations Analysis - Figuring out what a product or service needs to be able to do.
- Persuasion - Talking people into changing their minds or their behavior.
- Equipment Maintenance - Planning and doing the basic maintenance on equipment.
- Reading Comprehension - Reading work-related information.
- Service Orientation - Looking for ways to help people.
- Negotiation - Bringing people together to solve differences.
- Repairing - Repairing machines or systems using the right tools.
- Management of Material Resources - Managing equipment and materials.
- Installation - Installing equipment, machines, wiring, or computer programs.
- Quality Control Analysis - Testing how well a product or service works.
- Mathematics - Using math to solve problems.
- Instructing - Teaching people how to do something.
- Programming - Writing computer programs.
- Judgment and Decision Making - Thinking about the pros and cons of different options and picking the best one.
- Operation and Control - Using equipment or systems.
- Technology Design - Making equipment and technology useful for customers.
- Active Listening - Listening to others, not interrupting, and asking good questions.
- Learning Strategies - Using the best training or teaching strategies for learning new things.
- Science - Using scientific rules and strategies to solve problems.
- Critical Thinking - Thinking about the pros and cons of different ways to solve a problem.
- Active Learning - Figuring out how to use new ideas or things.
- Response Orientation - Quickly deciding if you should move your hand, foot, or other body part.
- Speed of Limb Movement - Quickly moving your arms and legs.
- Hearing Sensitivity - Telling the difference between sounds.
- Dynamic Strength - Exercising for a long time without your muscles getting tired.
- Night Vision - Seeing at night or under low light.
- Sound Localization - Noticing the direction that a sound came from.
- Control Precision - Quickly changing the controls of a machine, car, truck or boat.
- Arm-Hand Steadiness - Keeping your arm or hand steady.
- Inductive Reasoning - Making general rules or coming up with answers from lots of detailed information.
- Mathematical Reasoning - Choosing the right type of math to solve a problem.
- Finger Dexterity - Putting together small parts with your fingers.
- Time Sharing - Doing two or more things at the same time.
- Oral Expression - Communicating by speaking.
- Problem Sensitivity - Noticing when problems happen.
- Stamina - Exercising for a long time without getting out of breath.
- Trunk Strength - Using your lower back and stomach.
- Multilimb Coordination - Using your arms and/or legs together while sitting, standing, or lying down.
- Dynamic Flexibility - Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
- Near Vision - Seeing details up close.
- Gross Body Equilibrium - Keeping your balance or staying upright.
- Visual Color Discrimination - Noticing the difference between colors, including shades and brightness.
- Gross Body Coordination - Moving your arms, legs, and mid-section together while your whole body is moving.
- Far Vision - Seeing details that are far away.
- Written Comprehension - Reading and understanding what is written.
- Originality - Creating new and original ideas.
- Spatial Orientation - Knowing where things are around you.
- Written Expression - Communicating by writing.
- Selective Attention - Paying attention to something without being distracted.
- Deductive Reasoning - Using rules to solve problems.
- Speed of Closure - Quickly knowing what you are looking at.
- Number Facility - Adding, subtracting, multiplying, or dividing.
- Memorization - Remembering words, numbers, pictures, or steps.
- Flexibility of Closure - Seeing hidden patterns.
- Fluency of Ideas - Coming up with lots of ideas.
- Perceptual Speed - Quickly comparing groups of letters, numbers, pictures, or other things.
- Rate Control - Changing when and how fast you move based on how something else is moving.
- Peripheral Vision - Seeing something to your side when your are looking ahead.
- Information Ordering - Ordering or arranging things.
- Oral Comprehension - Listening and understanding what people say.
- Category Flexibility - Grouping things in different ways.
- Visualization - Imagining how something will look after it is moved around or changed.
- Manual Dexterity - Holding or moving items with your hands.
- Explosive Strength - Jumping, sprinting, or throwing something.
- Speech Recognition - Recognizing spoken words.
- Speech Clarity - Speaking clearly.
- Wrist-Finger Speed - Making fast, simple, repeated movements of your fingers, hands, and wrists.
- Glare Sensitivity - Seeing something even if there is a glare or very bright light.
- Reaction Time - Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
- Extent Flexibility - Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
- Depth Perception - Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
- Auditory Attention - Paying attention to one sound while there are other distracting sounds.
- Static Strength - Lifting, pushing, pulling, or carrying.
Average Education Attained
Highest level of education earned by people in this career.
H
Wellness Medical Assistant/Ward Clerk Float
Heritage Provider Network
Oildale,
CA,
United States
VL
Wellness Center CNA/Unit Clerk- Sat/Sun-...
Vi Living
San Diego,
CA,
United States
A
Physician II - Board Certified/Eligible - Eastmont...
Alameda Health System
Philatelic,
CA,
United States
S
Mental Health Counselor I - Victory Wellness...
SAN FERNANDO VALLEY COMMUNITY...
Textile Finance,
CA,
United States
Career Coaching
Need a guide to help you on your career journey or to prepare for your next interview?
You May Also Be Interested In
Office Clerks, General
File Clerks
Legal Secretaries and Administrative Assistants
Bookkeeping, Accounting, and Auditing Clerks
Executive Secretaries and Executive Administrative Assistants
Customer Service Representatives
Insurance Claims and Policy Processing Clerks
Billing and Posting Clerks
Credit Authorizers, Checkers, and Clerks
Content sourced from United States Department of Labor Employment and Training Administration ("DOLETA") and the Minnesota Department of Employment & Economic Development ("DEED")